Home Adventures

TERMS AND CONDITIONS

 

Please read carefully our Terms and Conditions before buying any item from our site.

These Terms and Conditions expressly regulate the relationship between GoulaFiguera SCP and You, (hereinafter the ‘Buyer' or 'You') who purchases any of the products offered by GoulaFiguera SCP (Hereinafter GF) under the brand Goula / Figuera Home Adventures on this website. You, the Buyer, hereby declare that you are a person with the capacity to purchase and have read and understood this Terms and Conditions, and agree to them. If you do not agree, please do not purchase products from this website.

 

ALL SALES

Prices may be subject to change at any time and without notice. The Buyer must check the offer conditions prior to requesting a product or service. Prices quoted in Euros include VAT at 21% (Spain Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. All taxes will be according to the applicable law in force.

Once the order has been placed, it will be automatically acknowledged by an email confirming the purchase, and will include the following information: buyer details, invoice details, delivery details, payment mode, price display and order summary. Please, make sure to check that all the order details are correct.

If you have selected to pay by bank transfer, when you have placed your order you will receive an email confirming your purchase, including the bank details for the transfer. Please include your Order Number when filling out the bank transfer form.

 

SHIPPING TERMS

GF manufactures the products by hand and on demand, so the lead time is between 3 and 6 weeks. Lead times are calculated from the date of the receipt of payment and will be shown in the confirmation email.

GF only ships within the countries in the list provided. For deliveries to countries not included in that list, please contact GF at info@goulafiguera.com. We will inform you on the possibility of shipping your order and on all delivery options. All costs of import taxes and/or customs procedures are borne by the Buyer.

Delivery shall be made to the address indicated for this purpose during the purchase process.

GF shall not be responsible for errors or damage caused when the delivery to the address provided by the Buyer is not the address desired by the Buyer in question.

The price of transport is calculated based on the shipping destination of the order and the size and weight of the product.

Order Cancellation

The Buyer can proceed to cancel his or her order within 5 business days of confirmation of order.

After aforementioned term has elapsed, the Buyer cannot cancel the other, notwithstanding the exercise of the Right to Withdraw that corresponds to the Buyer in accordance with that which is stipulated in these Terms and Conditions.

In the event of having charged the Buyer, when it comes to cancelling the order, GF shall refund the amount paid by the Buyer as soon as possible and, whatever the case, no later than thirty (30) days as of its cancellation.

Cancellations of a custom order must be made within 2 business days of confirmation of order.

 

RETURN POLICY

Withdrawal Period

According to the Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defense of Consumers and Users, if the Buyer considers that the product is not what he or she expected, he or she will be refunded with the total purchase cost but deducting the delivery expenses. Notice must be given to GF by sending the withdrawal form (see attached ANNEX1) by email to info@goulafiguera.com or by regular mail to GOULAFIGUERA SCP c/ Balmes 71 2º 2ª, 08007, Barcelona, SPAIN within fourteen (14) calendar days from the date of delivery. Items must be in their intact, original packaging and in as-new condition. The Buyer will take care of the return delivery costs, and a copy of the purchase receipt and product delivery note must be included inside the package. Upon expiry of the Withdrawal Period, no product exchanges or returns will be accepted.

Customized products

Customized products are not refundable or exchangeable.

Faulty or wrong product

GF will cover the cost of collecting the faulty or wrong item and sending the right item that was ordered. If the Buyer wishes to exchange the faulty or wrong product for a different item or reference, the Buyer covers the cost of the return and new delivery.

 

WARRANTY  

All Products are guaranteed for two (2) years after receipt in accordance with the Legislative Royal Decree 1/2007, of 16 November, approving the consolidated General Act on Consumer and User Protection and other complementary laws. GF will warrant products purchased only from an authorized reseller or distributor or from GF directly.

GF products are guaranteed against workmanship and mechanical defects under normal use. We are not responsible for the following: Damage caused by improper cleaning solutions or methods. Damage caused by improper installation or assembly. Damage caused by the improper use of light bulbs. Damage caused by exposure to weather or improper environment. Any parts purchased separate from our light fittings. 

If the Buyer considers that damage could have occurred in shipping, please notify us as soon as possible. Also, all packaging must be retained by receiver. Failure to do so may invalidate any claim. 

Handcraft manufacturing

The production of Lines & Dots is performed by metalworkers who weld the individual pieces by hand. Due to this manual production process, small irregularities that can present themselves in the product shouldn’t be seen as defects but something that makes each piece unique. The warranty does not cover that irregularities as a result of handmade production.

 

PHOTOGRAPHY

Whilst every effort is made to ensure accurate representation of product colours, finishes and dimensions, slight variances can sometimes occur between the photographic representation and the actual product. Also, due to differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

You may download or print images from this web site but only for your own personal use and you may not make any modification to them.

 

PRIVACY POLICY 

Data Protection

Pursuant to Article 5 of the Spanish Data Protection Act of 13 December 1999 on Data Protection, we hereby inform you that your personal data will be incorporated to the data file named "clients and suppliers", being GF its responsible, and will be only processed with the purpose of managing the commercial relationship between you and GF. Your personal data will be neither transferred nor disclosed to third parties. You can exercise your rights of access, rectification, erasure and objection sending a writ to GF indicating the right you would like to exercise together with a copy of your Identity Document to the address c/ Balmes 71, 2º 2ª, 08007, Barcelona SPAIN or to the email: info@goulafiguera.com

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Security

The security of your Personal Information is essential to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Even though we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

INTELLECTUAL PROPERTY 

GF has the intellectual and industrial property rights to manufacture and sell the products shown on this website and holds the exclusive manufacturing and distribution rights worldwide. Copying will be prosecuted.

Web and Graphic design

All the designs, graphics, images, trademarks, multimedia, logos, and icons shown on this website are the exclusive property of GF and are protected under copyright law. Using them for commercial purposes and/or subsequent distribution without previously obtaining authorization is prohibited. They also cannot be used to illustrate activities or products of other companies without explicit permission from GF.

You may download or print pages from this website but only for your own personal use and you may not make any modification to them.

 

CUSTOMER SERVICE

For any incident, claim or exercising of their rights, the Buyer can contact us by email at: info@goulafiguera.com or by regular mail at: GOULAFIGUERA SCP Carrer Balmes 71 2º 2ª, 08007, Barcelona, SPAIN.

 

APPLICABLE LAW AND JURISDICTION

The applicable law in case of dispute or conflict of interpretation of the terms that constitute these Terms and Conditions shall be Spanish law, unless the rules protecting consumers and users establish the applicability of different legislation.

_

ANNEX 1

Withdrawal Form:

You should only complete and return this form if you want to cancel the contract.

Send a letter to: GOULAFIGUERA SCP Carrer Balmes 71 2º 2ª, 08007, Barcelona, SPAIN.

Or an email to: info@goulafiguera.com

Indicating the following:

I, (Buyer’s name) hereby give notice that I withdraw from my contract of sale of the Lines & Dots luminaire model (indicate model number), delivered to (delivery address) on (delivery date).

Buyer’s signature (only if this form is filed on paper).

Date.